In most cases, there is nothing Newface can do about damaged products. However, if you chose FedEx as shipping method, you are entitled to up to U$100 dollars insurance for damages. Please click here to submit an inquiry about your product if you used FedEx. After we receive your inquiry we will get in contact with FedEx to clarify and analyze the situation. This process usually takes about 5 business days. After the inquiry is cleared we will send a replacement.
CONDITION 1: The product must be untouched/unused including any addendum that comes with it
CONDITION 2: Damaged products must be reported within 48 hours of receipt of your order
If any of this conditions are violated your claim will be voided and canceled.
If the product is brand new and unused, therefore in its original condition, you are entitled to a product exchange. The customer will be responsible for any price discrepancy, including shipping and handling. Newface will charge a 15% restocking fee on top of any price add-on.
If you wish to exchange your product for a different one, please click here to fill out the form. You will need to submit a copy of your order receipt.
Used items cannot be exchanged and are not applicable for a refund under any circumstance. If we receive any used or damaged product we will not process it and the customer will be in charge of paying for any additional shipping and handling costs.
Newface warranty covers:
Newface warranty does not cover:
Any fees and/or costs associated with customer errors, such as an incorrect address, will be the responsibility of the customer.
Newface is not responsible for lost or stolen orders
The client has 48 hours to report any discrepancy.