Frequently Asked Questions

Q: What should I do if the product received is broken or damaged?

In most cases, there is nothing Newface can do about it. However, if you chose FedEx as shipping method you are entitled to up to U$100 dollars insurance for damages. Please click here to submit an inquiry about your product if you used FedEx. After we receive your inquiry, we will contact FedEx to clarify and analyze the situation. This process usually takes about 5 business days. After the inquiry is cleared we will send a replacement.

IMPORTANT: Keep the product as you received it, including all the boxes, items, and information, unused. If this condition is violated, your claim will be voided and canceled.

Q: How do I get in contact after hours of operation?

Send us an email using our contact form and we will get in contact with you as soon as possible.

Q: How do I cancel my order?

Orders can only be canceled if they have not been submitted. If you have further questions, please get in contact with us a soon as possible.

Q: Can I use a different billing address from the shipping address for international purchases?

For clients located outside the USA the shipping and billing address MUST match.

Q: Can I buy Newface products if I am not located in US?

Yes. We ship globally to most countries using FedEx. You can calculate the cost of shipping based in your location at the end of your purchase, before submitting your order.

Q: I need to update my order. What should I do?

Your order is processed in 2-7 business days at midnight (12:00 AM EST). Therefore, you have 48 hours to make any changes before the order is processed.

Q: My order hasn’t arrived. What should I do?

If your order has an item marked as “out of stock”, we will hold the order until all products are available and can be shipped together.

Q: Do you accept VISA, MASTERCARD, and AMERICAN EXPRESS gift cards?

Yes. However, you may be required to submit additional information for security reasons.

Q: Do you offer free samples?

No. However, you can get in contact with our resellers in your country and schedule a meeting to check the product quality if you wish to do so.

Q: Do you offer bundles or discounts?

Yes. If you wish to become a reseller, please click here for more information. If you have a business, you may apply to become a partner by clicking here. Approved partners have access to exclusive bundles.